Once you have sent us an enquiry – including your artwork (when possible) – and special requests (labelling, options, fulfilment, delivery etc…)

1. We will send you a quote and if you require it, a digital a mock-up. Normally quotes are generated on the same day, or next day but special make requests could take a big longer.

2. If you approve the quote, we will ask you to sign the order form (digitally) and we will send an invoice and final digital artwork for your approval.

3. Once the payment is received or payment terms are agreed with our finance team AND your digital artwork is approved we will proceed to sampling or full scale production

4. You do have an option to request a photo or video (for larger orders) of the product before production or a sample to be physically sent to you. This adds time to your production process, and can incur costs

Yes we do ship worldwide and we offer flexible delivery and sustainable packing options for you e.g. swing tags, cardboard boxes, rice paper packaging etc.

We deliver via sea freight, air freight, and for very urgent requests, via courier. We recommend sea freight as you can save up to 97% on your carbon footprint by planning ahead.

For European deliveries these are routed through our hub in Belgium.

For UK deliveries these are routed through our London based warehouses.

For ROW deliveries these are sent directly from our Indian hub or routed through the UK depending on the country of destination.

We endeavour to get your products to you on the timings that you request. We have an express and standard delivery service. There are flexible delivery options which we are able to work with (split deliveries, palletised options, deliveries to multiple locations).

Lead time depends on the complexity of the order and the chosen shipping method. It can range from anything from 10 days to 12 weeks but the majority are between 2 – 4 weeks from all approvals.

Please send us your artwork and we will try to match your artwork colours.

Alternatively, you can end us a physical swatch to match the colour. We recommend sending physical swatches if you want to dye your product to a specific colour. Please note that colours on computer / phone screens differ widely to physical swatches. Please also note that printing on fabric is different to printing on other substrates like ceramics, plastics, paper, card etc.

A Pantone colour chart is available however, be aware that colours displayed on your computer’s screen might differ from reality.
If you require us to match your order dyed to pantone we strongly recommend you send us a physical swatch to match. E.g. a printed card, or a piece of fabric, or a printed paper.

Some prints will be done using differing inks and methods depending on your artwork and the colour of the substrate material. We use environmentally friendly inks which are non-toxic, and REACH compliant.

Artworks must be sent in high resolution format, at least 300-400 pixels (dpi). All colours must be in uncoated pantones (U numbers on the pantone chart). We accept files in: PDF, AI, PSD, TIFF, EPS (note as Jpeg files are a form of compression, they lose resolution each time they are opened and saved. Please do not use jpeg files for reproduction purposes).

Unfortunately we cannot accept low resolution artworks. However we have a graphic design service that can re-draw it at a cost. Just ask your sales manager.

Both methods have advantages depending on the result you are looking for. Screen printing gives a traditional finish, with softer colours and look. Digital is more bright and crisp.

Screen printing:

Screen printing uses1 screen per colour. A screen will apply 1 colour and you can print up to 7 colours per project. Screen printing is used to print on all sort of material such as textiles, plastic, paper and latex.

Digital printing:

This is a modern process that is monitored by a computer. Images are analysed and converted into a format which can then be printed directly onto the fabric. This process allows to print more detailed artworks. Since there is no screen to be developed prior to printing, it is faster than screen printing however more expensive.

Yes this is possible at a cost, please ask your sales manager.